FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING:
How much is shipping?

To Austria: € 2,90
To Germany: € 4,50

To Europe: € 5,90
To rest of the world: € 9,90

 

How long takes shipping?
To Austria: 2-5 days
Germany: 2-7 days
To Europe: 4-14 days
To rest of the world: 2-6 weeks

 

I need a quicker delivery.
We can send it faster to you. Prices depending on the destination and the urgency.
Please contact us, we answer within a few hours: info(at)svancluca.com


RETURNS:
What’s your returns policy?
We accept returns within 14 days after date of receiving. Please inform us via E-Mail which items you want to return. After checking them (is it new, is it unworn, is it without damages) we return you the money. You have to pay the sending fees of returns. We will not refund any paid postage.



PRODUCTS IN STOCK:
What means low in stock/out of stock?
We are a quite small label with limited stock. Sometimes it can happen, that an offered article is out of stock, sometimes even after your order. In that case we contact you via E-Mail.